Marquette University's Student Safety Programs (SSP), a part of the Department of Public Safety (DPS), provides safe transports and escorts to students and Marquette community members every day of the year. SSP just celebrated its 25th anniversary of running at Marquette. After 25 years, over 6 million Marquette community members have been safely transported home and over 42,000 have been safely escorted home.
Mission: To be the premier Jesuit public safety department in the country by maintaining a staff of trained and motivated professionals committed to the principles of service, prevention and compassion.
Vision: To be a full partner of Marquette University, trained and dedicated to serving the campus community, consistent with Marquette's mission, values and principles.
Values: Respect, Integrity, Commitment, Selfless service, Duty, Honor, Loyalty, and Courage
Five Imperatives: Professionalism, Quality Customer SErvice, Visibility, Teamwork, Safety and security.
Mission: To be the premier Jesuit public safety department in the country by maintaining a staff of trained and motivated professionals committed to the principles of service, prevention and compassion.
Vision: To be a full partner of Marquette University, trained and dedicated to serving the campus community, consistent with Marquette's mission, values and principles.
Values: Respect, Integrity, Commitment, Selfless service, Duty, Honor, Loyalty, and Courage
Five Imperatives: Professionalism, Quality Customer SErvice, Visibility, Teamwork, Safety and security.
Student Safety Programs History
On November 17, 1975, the Marquette University Women's Security Task Force submitted a report which recommended a number of initiatives related to enhancing the safety of Marquette University students. Specific to the creation of Student Safety Programs (SSP) was the proposal to create a campus-wide safety transit and escort network. The first step toward implementing these recommendations took place on August 20, 1985 when the University initiated a student-based volunteer safety escort service. This initial program was coordinated through the Office of Student Life and was operated out of Marquette’s Memorial Library. On August 21, 1985, the Department of Public Safety (DPS) began providing limited vehicle safety shuttle services to students during the evening hours. This Public Safety service utilized a single passenger van and was staffed with a full-time Officers that did the transports in addition to their regular duties. Both of these services enjoyed moderate success during their tenure.
The primary drive for the creation of Student Safety Programs came as part of the Campus Safety Immunization Task Force’s April 25, 1986 report. The report contained a proposal recommending that the university develop and implement a comprehensive student-based safety initiative consisting of a paid student employee escort service and an enhanced safety shuttle program. By May 15, 1986, these recommendations were approved and the Department of Public Safety was give the responsibility of unifying existing student-based safety programming into a coordinated effort. By July of 1986, the new pilot project had been given the name it is known by today, Student Safety Programs. It was funded and was provided with its own full-time program manager. The program began operating in August of 1986 on the Marquette campus.
In the fall of 1986, Student Safety Programs consisted of three specific safety-oriented programs: Bike Corral, Safety Patrol and L.I.M.O. Student Safety Programs was responsible for staffing a central bike storage facility where university affiliates could safely and confidently park and lock up their bicycles. The Safety Patrol program consisted of eight two-person teams who patrolled the near off-campus area during the evening hours, acting as additional “eyes and ears” of the Department of Public Safety. SSP’s Safety Patrol program did not start providing walking escorts until the spring of 1987 as the Office of Student Life’s volunteer escort service was still operating through the end of the fall semester of 1986.
The new student transportation program was introduced through the use of conversion vans. The program element was named Local Intercampus Mobile Operations, commonly referred to as L.I.M.O. As its name implies, L.I.M.O was a mobile safety transportation program which consisted of four Dodge 15-passenger vans. The radio dispatched vans, which were driven by student employees, to open calls in and around campus where students lived and worked. They also acted as another additional set of “eyes and ears” for the Department of Public Safety by reporting suspicious people and activities.
Student Safety Programs, initially a two-year pilot project, was reviewed in 1988 for determining its continuing viability as a university-wide safety service. The review was extremely favorable and Student Safety Programs found itself elevated to a regular program status. In 1988, the L.I.M.O. fleet expanded from four vans to five vans and additional program refinements followed as a result of the two year review.
In the spring semester of 1991, the Marquette University Presidential Security Task Force was created and Student Safety Programs found itself the beneficiary of this Task Force. The Safety Patrol program remained relatively unchanged but the L.I.M.O. program received three additional vans in response to its increasing student demand. The hours of operation for the program were also expanded during this period. A concentrated, ongoing effort to innovate and develop the program began in the interests of improving service to the university community.
In December of 1991, Student Safety Programs was relocated from its original location (Memorial Library) to a satellite office building with the operational staff of the Department of Public Safety. This move led to a creation of the first Student Safety Programs Communications Center. During the spring of 1992, Student Safety Programs expanded to nine vans. In July 1992, a Program Coordinator was hired to assist the Manager of Student Safety Programs. During the summer of 1993, the entire Department of Public Safety was moved to their current offices in Structure One. In conjunction with this move, Student Safety Programs transferred management of their Bike Corral program to Parking Services.
Today, Student Safety Programs has matured into a broad based student safety initiative as well as a major support service for the entire university community. Although evening operations are still considered Student Safety Programs primary function, in 1995, there was an expansion of its services provided during other times of the day. The sixteen vehicle fleet, including 12 L.I.M.O.’s, a Handicap Accessible Van and two mini-vans, the program provides numerous safe transport services to students and faculty. In addition its 5pm to 3am L.I.M.O service hours, the program would now provide support for special campus transport services including an early morning shuttle and handicapped transportation assistance on request. The student program also does vehicle maintenance support for their own vehicles as well as for the Department of Public Safety during the hours of 7am-6pm Monday through Friday.
The Student Safety L.I.M.O. program service is only one element of the program. The Safety Patrol Program also contributes significantly to the Student Safety Programs services offering foot escorts for those who would rather walk than ride.
Between the hours of 5pm and 12am, teams of Safety Patrollers provide escort services on and near campus for students. They also observe and report all unusual or suspicious criminal activity to the Department of Public Safety for officers to further investigate.
For a visual representation of SSP's history, please click here.
As of December 2011, Student Safety Programs employees have transported just under 7million passengers and escorted over 42,000 people since its founding in 1987.
Visit the Student Safety Programs website or visit their facebook page .
Student Safety Programs Leadership
Like most organizations, Student Safety Programs has a very formal, hierarchical leadership structure. For a visual representation of SSP's leadership structure, please click here. I am very interested in learning more about formal leadership structures and identifying why most companies use this type of leadership structure. Please read my case study to learn more about the formal leadership structure and how it compares to the informal leadership structure.
References:
This information came from the Marquette University Student Safety Programs website at http://www.marquette.edu/publicsafety/studentsafetyprograms.shtml on 3/25/12.
The primary drive for the creation of Student Safety Programs came as part of the Campus Safety Immunization Task Force’s April 25, 1986 report. The report contained a proposal recommending that the university develop and implement a comprehensive student-based safety initiative consisting of a paid student employee escort service and an enhanced safety shuttle program. By May 15, 1986, these recommendations were approved and the Department of Public Safety was give the responsibility of unifying existing student-based safety programming into a coordinated effort. By July of 1986, the new pilot project had been given the name it is known by today, Student Safety Programs. It was funded and was provided with its own full-time program manager. The program began operating in August of 1986 on the Marquette campus.
In the fall of 1986, Student Safety Programs consisted of three specific safety-oriented programs: Bike Corral, Safety Patrol and L.I.M.O. Student Safety Programs was responsible for staffing a central bike storage facility where university affiliates could safely and confidently park and lock up their bicycles. The Safety Patrol program consisted of eight two-person teams who patrolled the near off-campus area during the evening hours, acting as additional “eyes and ears” of the Department of Public Safety. SSP’s Safety Patrol program did not start providing walking escorts until the spring of 1987 as the Office of Student Life’s volunteer escort service was still operating through the end of the fall semester of 1986.
The new student transportation program was introduced through the use of conversion vans. The program element was named Local Intercampus Mobile Operations, commonly referred to as L.I.M.O. As its name implies, L.I.M.O was a mobile safety transportation program which consisted of four Dodge 15-passenger vans. The radio dispatched vans, which were driven by student employees, to open calls in and around campus where students lived and worked. They also acted as another additional set of “eyes and ears” for the Department of Public Safety by reporting suspicious people and activities.
Student Safety Programs, initially a two-year pilot project, was reviewed in 1988 for determining its continuing viability as a university-wide safety service. The review was extremely favorable and Student Safety Programs found itself elevated to a regular program status. In 1988, the L.I.M.O. fleet expanded from four vans to five vans and additional program refinements followed as a result of the two year review.
In the spring semester of 1991, the Marquette University Presidential Security Task Force was created and Student Safety Programs found itself the beneficiary of this Task Force. The Safety Patrol program remained relatively unchanged but the L.I.M.O. program received three additional vans in response to its increasing student demand. The hours of operation for the program were also expanded during this period. A concentrated, ongoing effort to innovate and develop the program began in the interests of improving service to the university community.
In December of 1991, Student Safety Programs was relocated from its original location (Memorial Library) to a satellite office building with the operational staff of the Department of Public Safety. This move led to a creation of the first Student Safety Programs Communications Center. During the spring of 1992, Student Safety Programs expanded to nine vans. In July 1992, a Program Coordinator was hired to assist the Manager of Student Safety Programs. During the summer of 1993, the entire Department of Public Safety was moved to their current offices in Structure One. In conjunction with this move, Student Safety Programs transferred management of their Bike Corral program to Parking Services.
Today, Student Safety Programs has matured into a broad based student safety initiative as well as a major support service for the entire university community. Although evening operations are still considered Student Safety Programs primary function, in 1995, there was an expansion of its services provided during other times of the day. The sixteen vehicle fleet, including 12 L.I.M.O.’s, a Handicap Accessible Van and two mini-vans, the program provides numerous safe transport services to students and faculty. In addition its 5pm to 3am L.I.M.O service hours, the program would now provide support for special campus transport services including an early morning shuttle and handicapped transportation assistance on request. The student program also does vehicle maintenance support for their own vehicles as well as for the Department of Public Safety during the hours of 7am-6pm Monday through Friday.
The Student Safety L.I.M.O. program service is only one element of the program. The Safety Patrol Program also contributes significantly to the Student Safety Programs services offering foot escorts for those who would rather walk than ride.
Between the hours of 5pm and 12am, teams of Safety Patrollers provide escort services on and near campus for students. They also observe and report all unusual or suspicious criminal activity to the Department of Public Safety for officers to further investigate.
For a visual representation of SSP's history, please click here.
As of December 2011, Student Safety Programs employees have transported just under 7million passengers and escorted over 42,000 people since its founding in 1987.
Visit the Student Safety Programs website or visit their facebook page .
Student Safety Programs Leadership
Like most organizations, Student Safety Programs has a very formal, hierarchical leadership structure. For a visual representation of SSP's leadership structure, please click here. I am very interested in learning more about formal leadership structures and identifying why most companies use this type of leadership structure. Please read my case study to learn more about the formal leadership structure and how it compares to the informal leadership structure.
References:
This information came from the Marquette University Student Safety Programs website at http://www.marquette.edu/publicsafety/studentsafetyprograms.shtml on 3/25/12.